SALESFORCE TRAINING COURSE CONTENT

 

Course Training provider: -

 

About SalesForce: Intensive training in Sales Force Development with emphasis on Customer relationship management (CRM), CRM combines business processes, people, and technology to achieve this single goal: getting and keeping satisfied customers. It's an overall strategy to help you learn more about your customers and their behavior so you can develop stronger, lasting relationships that will benefit both you and your customers.Customer relationship management (CRM) is all about managing the relationships you have with your customersincluding potential customers. CRM combines business processes, people, and technology to achieve this single goal: getting and keeping satisfied customers. It's an overall strategy to help you learn more about your customers and their behavior so you can develop stronger, lasting relationships that will benefit both you and your customers. Its very hard to run a successful business without a strong focus on CRM. After all, its all about the cus

 

COURSE 1 CRM Fundamentals & Administration Essentials

Basic Concepts and Account Creation

  Software Development Life cycle for Salesforce.

  Database Relationships.

  Benefits of Cloud computing and multi tenancy architecture

  Installing Chrome Utilities, Data Loader, Force.com Explorer.

CRM Data Creation and Navigation in Salesforce

  Introduction to CRM

  Understanding CRM

  Salesforce Navigation

o    Introduction to Standard Objects of Salesforce and data Creation from GUI.

o    Set up Admin options & UI

 

Customization

Creating Objects, Fields, Tabs and Apps in SFDC

  Adding Custom fields to object. (all type of fields available in Salesforce).

  Creating tabs

  Creating Application

  Field level dependency (controlling picklist, dependent picklist).

  Field tracking history.

  External Id

  Data creation for Custom object.

 

Validation Rules, Creating Page Layout

  Creating Recordtypes.

  Creating Pagelayouts and pagelayout assignments.

  Examples of Validation Rule.

 

Organization Administration

Salesforce Security - (roles/ profiles/ OWD)

 

  Creating multiple Users

  Creating Public Groups

  Creating Queues

  Creating Roles

  Creating Profiles

  Setting up OWD

  Setting Sharing settings.

  Understanding Field level security.

 

Creating workflow rules

  Define workflow

  Create field update

  Create Email alert

 

Approval Process

 

  Creating and testing approval process.

 

Reports / Data Loader / Force.com Explorer

Analytics

  Create custom reports

  Use advanced filters

  Use conditional highlighting

  Use custom summary formulas

  Use dashboards

 

The AppExchange

  The AppExchange

  Install an app

 

COURSE 2: Force.com Programming

Introduction to APEX and SOQL

Apex

  Introduction

  Triggers, SOSL, Classes, Logic, Expressions & Operators

 

Force.com Code Building Blocks

  Classes, Variables and Methods, and Data objects

  Data objects and Relationships between objects

  Force.com code variables, Data types, and Expressions

Using Force.com IDE

 

Understanding of triggers

 

  Introduction to Trigger Variable

  Example of trigger

 

VF page development with VF Components.

Visualforce.com

  Introduction

  Developing Pages

  VisualForce Components

  Custom Controllers, standard Controller, Controller Extenstion.

 

Force.com IDE, Deployment of Application

 

  Force.com IDE

  Deployment of application between servers.

 

Force.com Sites, Test Coverage

 

  Crate public site with Force.com Platform

  Checking Test Coverage of Apex Classes.

 

Application Development

Sample Application development with Developer Org.

Duration: Approximately 6 to 8 weeks (7 hours per week). Timings are flexible as per coordination between students and faculty and will be scheduled on an ongoing basis.

The fees are charged reasonably after a good thought. Experienced faculty deserves good compensation. Student should consider this as a decent investment for their career in the desired field.

Training Location (on-site/remote): We prefer in-house onsite training in our Iselin, New Jersey Office as it is more effective for both students and faculty. Optionally, remote online training is also provided depending on the number of remote students. Students must have their own laptop with a web cam feature for remote online training.

 

For Inquiries you can walk-in to our Co-operate office (485 US Highway 1 S, Building C, Suite # 105,Iselin, NJ 08830) between 9 am to 6 pm.

Please Email to Training@VForceInfoTech.com OR Call On 732-218-5912 Ext 7005/7010